LOOKING FOR A LARGER ORDER OR CUSTOM PROJECT?

WE WORK WITH BRANDS, BUSINESSES, AGENCIES, AND INDIVIDUALS ON CUSTOM EMBROIDERY, HATS, TOTES, APPAREL, MERCHANDISE PRODUCTION, DESIGN DIRECTION, BRAND ACTIVATIONS, LIVE EVENTS, AND MORE.

FOR LARGER ORDERS, COLLABORATIONS, OR CUSTOM PROJECTS, EMAIL RENZO@WHEREDUGETTHATHAT.COM WITH YOUR PROJECT DETAILS, QUANTITY, AND TIMELINE.

HOW LONG WILL MY ORDER TAKE?

PROCESSING TIMES VARY BY PRODUCT. PLEASE CHECK THE PRODUCT DESCRIPTION FOR THE MOST ACCURATE TIMELINE.

CAN I CHANGE MY ORDER AFTER PLACING IT?

REACH OUT AS SOON AS POSSIBLE. WE’LL DO OUR BEST TO ACCOMMODATE CHANGES BEFORE PRODUCTION OR FULFILLMENT BEGINS.

SOMETHING WRONG WITH YOUR ORDER?

EMAIL RENZO@WHEREDUGETTHATHAT.COM WITH YOUR ORDER NUMBER AND PHOTOS, AND WE’LL HELP MAKE IT RIGHT.

SHIPPING

PROCESSING TIMES VARY BY PRODUCT AND ARE NOTED ON EACH PRODUCT PAGE. SHIPPING OPTIONS AND ESTIMATED DELIVERY TIMES ARE SHOWN AT CHECKOUT.

TRACKING WILL BE EMAILED ONCE YOUR ORDER SHIPS. PLEASE DOUBLE-CHECK YOUR SHIPPING ADDRESS BEFORE ORDERING, AS WE CAN’T GUARANTEE CHANGES ONCE AN ORDER HAS SHIPPED.

RETURNS

RETURN ELIGIBILITY MAY VARY BY PRODUCT. PLEASE CHECK THE PRODUCT DESCRIPTION FOR ANY PRODUCT-SPECIFIC CONDITIONS.

FOR RETURNS, EXCHANGES, DAMAGED ITEMS, OR INCORRECT ORDERS, CONTACT RENZO@WHEREDUGETTHATHAT.COM BEFORE SENDING ANYTHING BACK.